- User: every visitor on vibel.be
- Seller: a third party, legal or natural person, who offers products or services to the User via ViBel.be.
- Client: a User who purchases or hires a product or service via ViBel.be.
- Purchase Agreement: the agreement that is made between the Seller and a Client as a result of an order via ViBel.be.
- Platform: the environment in which products and services are offered to Users by third parties.
Article 1 - Scope of application
These conditions apply to the ordering and purchase of products from Sellers via vibel.be.
Every Client who places an order for a product offered by a Seller on ViBel.be, accepts the applicability of these General Terms and Conditions. Deviations from this can only be made in writing, in which case the other provisions remain in full force.
All rights and claims, which are stipulated in these General Terms and Conditions, are also stipulated for the benefit of the intermediaries and other third parties engaged by ViBel.be, including explicitly the Seller(s).
ViBel has the right to change these General Terms and Conditions in due course. The amended terms and conditions will apply as soon as they have been published on the site. If a buyer subsequently places an order for a product as offered by a Seller, the Seller accepts the applicability of the amended General Terms and Conditions. It is therefore advisable to consult these General Terms and Conditions before placing an order for a product offered by a Seller.
Article 2 - Account
By definition, each Client has a customer account as a result of an order placed by the Client with a Seller on ViBel.be.
In order to place an order, the Client must be at least 18 years old and have an email address.
ViBel.be is at all times entitled not to process certain orders for products or services from Sellers or to attach special conditions to their processing.
The Client is responsible for the correctness of the data of his own account and for the use of his username and watchword. ViBel.be recommends the Client to use a unique password and to keep this password carefully confidential.
Article 3 - Offers by Third Parties
The Client acknowledges that the purchase agreement is made between the Client and the Seller, who is the Third Party offering the product and/or service for sale and that ViBel.be only provides the platform and is not and/or will not be a party to this agreement.
In case of questions and/or complaints about the products purchased by the Client from Sellers, the Client must at all times turn directly to the Seller in question. The Purchaser acknowledges that he/she cannot appeal to ViBel.be in these cases and that ViBel.be is in no way liable, including but not limited to any faults in the purchased product.
Article 4 - Order and Delivery
A Client can place an order via the normal ordering process on ViBel.be for a product and/or service offered by a Seller.
The Client receives a packing slip from the Seller.
Ownership of delivered items only transfers if the Client has paid all that the buyer owes the Seller for the order in question.
Article 5 - Reimbursement and payment
If Client buys a second-hand product from a Seller, then Client will owe a service fee in the amount of 1 EUR for the use by Client of the Platform on which the Sales Agreement is concluded, which amount will be charged by ViBel.be to the Client on top of the purchase price, and as such will be part of the invoice, and will benefit ViBel.be.
The Client can only pay the purchase price by one of the means of payment indicated on the Platform. Payment will be made via the payment procedure of the relevant Payment Service Provider indicated on the Platform. Vibel shall act solely in the name and for the account of the Seller.
If the Client pays for the purchased product directly to the Seller, he will not have discharged his payment obligation.
The Client has eight (8) days to pay for his purchase. If the Client does not fulfil his payment obligation on time, a reminder letter shall be sent to him, which shall be free of charge. This reminder will clearly state by which time the Customer must make the payment without incurring additional costs.
The Client is permitted to exchange ViBel.be gift vouchers and/or discount codes when purchasing products from Sellers.
Article 6 - Provisions applicable to purchase and return - right of withdrawal.
When purchasing a product or service via ViBel.be from a Seller, the Client commits himself to read and accept the General Terms and Conditions of Sale of the relevant Seller and an order will then be processed in accordance with the conditions set out in the General Terms and Conditions of Sale of the relevant Seller.
The Customer is entitled to return an order within the period set by the Seller in its General Terms and Conditions ("right of withdrawal"), subject to the return conditions of these General Terms and Conditions. Unless stipulated otherwise, this period is fourteen (14) days.
In order to facilitate the handling of a return shipment, the Customer shall, prior to the return shipment, inform the Seller of the return shipment by using the return button next to the article in its order status. The Client shall make every effort to return the article to the Seller concerned within 24 hours after the Client has reported the return shipment to ViBel.be.
If the Client has made use of his right of withdrawal in a prescribed manner, at most the costs of return will be at his expense.
If the Client has already paid an amount, ViBel.be will refund this amount as soon as possible, but at the latest within 14 days after the revocation. Unless the Seller offers to collect the product himself, ViBel.be may wait until the Seller has received the product or until the Client has demonstrated that he has returned the product, whichever time is earlier.
If a Seller who is a legal entity has not accepted an order three (3) days after the final delivery date, ViBel.be will inform the Client that his order has not been accepted and will return any payment already received by ViBel.be.
Article 7 - Information and use of data
The Client will keep a careful eye on his e-mail so that the Client can timely take note of information sent to the Client by ViBel.be and/or the Seller.
The Client declares to be familiar with and agree that his name and address, e-mail address and telephone number will be provided to the Seller to the extent necessary to execute the order or if the Client has given his consent. The Vendor shall only be entitled to use the Customer's data to the extent necessary to process and execute the Purchase agreement/order or if the Customer has given his consent to the use of the data.
The Client acknowledges that an evaluation system (review) is part of the sales process. The Client will be invited to do so by e-mail. The Client declares that, if he participates in the evaluation system, he will do so in good faith. The Customer guarantees that all information provided by him is correct and not misleading. ViBel.be is at all times entitled not to include a review on the site or to remove it if the Seller demonstrates that a review is in violation of laws or regulations, public order and/or decency, only concerns a product review or does not concern the correct Seller, contains (a) personal data or a URL or is fraudulent.
Article 8 - Email communication via the ViBel.be platform
For the purpose of communication between Client and Seller, ViBel.be provides an email application that can facilitate the proper handling of a purchase, in addition to the classic communication that Client and Seller can opt for.
The Client agrees with every use of the email application and gives ViBel.be permission to store, view and use the communication in accordance with these General Terms and Conditions.
The communication via this email application will be stored by ViBel.be on its servers and can be viewed and used by ViBel.be for the following purposes:
- Support the Client and Seller in case of questions and/or problems;
- assess whether the Seller meets the requirements set by ViBel.be and
- analyze process improvements.
This email communication will be stored by ViBel.be for a maximum of two years.
Article 9 - Restrictions
ViBel.be is entitled to decide unilaterally to limit, not to grant or to withdraw certain privileges or to block the use of the account - both as a Seller and as a Client - and to order, deny or limit the possibility to order articles from Sellers via ViBel.be, depending on the trade history of a Client.
If one or more provisions of the General Terms and Conditions or of the procedural rules should conflict with any current or future statutory provision, the statutory provision will replace the applicable regulation.
Article 10 - Applicable law
The General Terms and Conditions are exclusively governed by Belgian law. Only the court of Brussels has jurisdiction.